FAQs
Orders
How can I order a Senetton table top wash basin online?
You can easily place an order through the Senetton website by selecting your preferred table top wash basin model, size, and finish, adding it to the cart, and completing the secure checkout process.
Can I modify or cancel my order after placing it?
Yes. Order changes or cancellations are possible within 24 hours of order confirmation, provided the product has not been dispatched or moved into production.
Does Senetton accept bulk or commercial orders?
Yes. Senetton specializes in bulk and project-based orders for hotels, architects, builders, interior designers, and commercial spaces. Dedicated project support and customized pricing are available.
Will I receive confirmation after ordering?
Yes. Once your order is placed, Senetton will send an order confirmation and invoice details via email and WhatsApp.
Shipping & Delivery
What is the delivery time for table top wash basin?
Senetton orders are typically delivered within 5–10 working days, depending on your location.
Do you ship wash basin across India?
Yes , Senetton offers PAN India delivery through reliable logistics partners experienced in handling fragile ceramic products.
How are Wash Basin packed for shipping?
Each Our wash basin is packed using multi-layer protective packaging to minimize transit damage and preserve the surface finish.
How can I track My Shipment?
Once dispactched a tracking links will be shared via email or whatsapp for real-time updates
Return & Replacement
What is Senetton Return Policy for Wash Basin?
Returns are accepted only in cases of manufacturing defects, transit damage, or incorrect product delivery, reported within 72 hours of receipt.
How long does replacement take?
Approved replacements are dispatched within 3–7 working days after verification.
Payments
What payment options does Senetton accept?
We accepts UPI, Credit Cards, Debit Cards, Net Banking, COD.
Are Senetton online payments secure?
All payments on the Senetton website are processed through secure, encrypted, PCI-DSS compliant payment gateways.
Will I receive a GST invoice from Senetton?
Yes. A GST-compliant invoice is issued with every Senetton purchase.
Product Information
What material are Senetton table top wash basins made of?
Our wash basins are manufactured using premium-grade ceramic, fired at high temperatures to ensure durability, strength, and hygiene.
Are Senetton wash basins heat and stain resistant?
Yes. Senetton table top wash basins are heat-resistant, scratch-resistant, stain-resistant, and acid-proof, making them ideal for long-term daily use.
Will the color or finish fade over time?
No. we are uses advanced glazing and finishing technology to ensure long-lasting color and surface brilliance.
Where can Senetton table top wash basins be used?
They are suitable for homes, luxury bathrooms, hotels, restaurants, offices, and premium commercial spaces.
Complaints
How can I raise a complaint with Senetton?
You can contact Senetton customer support via email, or the website contact form.
What details are required to resolve a complaint?
Please share your order ID, issue description, and supporting photos or videos for faster resolution.
How long does Senetton take to resolve complaints?
Most concerns are resolved within 2–5 working days, depending on the nature of the issue.
Does Senetton provide after-sales support?
Yes. Senetton offers dedicated after-sales service to ensure complete customer satisfaction.
Installation:
Do you Provide installation services?
Senetton does not provide direct installation services. However, our wash basins are designed to fit standard plumbing and countertop systems.
What is included in the product Package?
The Package includes the Table Top Wah Basin Only.